19" Adjustable Box Chain in 18K White Gold

SHIPPING POLICY

Jewels & Co. website currently offers delivery within Canada & USA only. If you are ordering from oversea, please visit our Etsy shop. We apologize for any inconvenience.

All packages are shipped via Canada Post with full insurance. A signature might be required upon delivery. Should you choose not to sign for your package, please be aware that we are not liable for lost shipments when delivery tracking indicates that it has been delivered.

RETURN POLICY

We will accept returns for most of our jewelry with a 30% restocking fee excluding some items listed below. 

• All sale items are final sale
• All items with sizing options are final sale
• All diamond jewelries that are larger than 0.20ctw are final sale
• All international orders are final sale
• All customized and resized items are final sale
• All earrings are final sale for the hygienic safety of all our customers 

If for any reasons, you are not fully satisfied with your purchase, please follow exactly the following instructions. Failure to do so will prevent the processing of your return and we will not assume responsibility for reimbursement or compensation:

1. Contact us at info@jewelsandco.ca within 3 days of the delivery of your purchase. A prepaid return shipping label will be provided to you after your return is authorized.

2. Package your item: The items returned must be received in its original state. Items must not be worn, altered or damaged. Place the items in its original packaging, jewelry box or bag and print the provided return shipping label.

3. Ship your package using the prepaid shipping label: You must mail the item back to us within 7 days of the delivery of your purchase using the provided prepaid shipping label. If you choose to use an alternative method, the return will not be processed. We are not liable for lost or damaged shipments.

4. Processing your return: Upon receiving your return, the item will be reviewed by us. Once the item is accepted for return, please allow 7-10 business days for the refund to be processed and posted to your account.

If your return is not approved, the item will be mailed back to you at your own expense.

All international orders are final sale and they are not returnable nor resizable. Before you place an order, please double-check the ring size using our Ring Size Guide and item descriptions. Any local jewelry shop can repair jewelry purchased from us as they are made of genuine materials.

Order Cancellation

Once your order has been submitted, please contact us within 12 hours at info@jewelsandco.ca if there is any modification or cancellation needs to be made. Cancellation request will be granted with full refund for customers who contact us within 12 hours.

Some item may be shipped out within a few hours after your order is made. Once your purchase is shipped out, customers will no longer be eligible for full refund and rules set forth in "Return Policy" will apply.